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Purchase conditions Decorroom.eu
At doorroom.se (org. no. 559003-9334), you buy fittings and furnishings directly via e-commerce. These purchase and delivery conditions apply to all purchases and orders made on www.decorroom.se by customers who reside in Sweden. In the event that you, as a customer, reside in another country within the EU, the conditions are applicable in those parts where they do not deviate from the consumer legislation of the country where you reside. We at doorroom follow the consumer legislation in the customer's country where it is prescribed by EU laws and/or regulations.
As a user of doorroom.se or a customer of doorroom.se, you have the right to request information about your personal data. You also have the right to request that your personal data be changed or deleted. We questions, do not hesitate to contact us at info@decorroom.eu. We will get back to you as soon as we can, usually within 24 hours on non-holiday days.
Buy
Your purchase
A purchase agreement is entered into when you choose to click on Complete purchase in the checkout. An order confirmation is then automatically generated from our system without manual review. If we discover irregularities or unforeseen deviations in your order, we will contact you as soon as possible.
Sales to minors
Decorroom.se only enters into an agreement with an adult (18 years of age or over), alternatively a minor with the permission and approval of a guardian. Possible exceptions are in accordance with the Parental Code.
Price & Payment
Prices and VAT
The prices we have in the store are always shown including EU VAT. The VAT is included in the total cost that you see at checkout. There are exceptions if you are a non EU-customer. If the VAT changes, we reserve the right to change the prices corresponding to the change. Price adjustments can also take place at any time without prior notice.
Incorrect prices
If you have purchased a product at an obviously incorrect price, we will contact you and in these cases we reserve the right to adjust the price, as well as charge the difference. Alternatively, let you cancel the purchase and get a refund. We also reserve the right for printing errors and inaccuracies in our marketing, newsletters and other external communications. In these channels, the same applies as for obviously incorrect prices on the site.
Gift cards and discount codes
If you have received a gift card or a discount code, please enter this before completing the purchase. Note that it is your responsibility to ensure that your price is adjusted to what you wish to pay before completing the purchase. Discounts are not deducted afterwards. Have you received a gift card and have questions before using it? Do not hesitate to contact us by email info@decorroom.eu.
Products and total costs
Total cost including shipping cost, any other fees and VAT is included in the total price you see at checkout if you order within the EU. Offers and discount codes/gift cards are clearly specified at checkout. Any stock status is always shown on the product page. However, we reserve the right to final sales. For orders outside of the EU VAT and customs charges might apply. This potential charges is not within Decor Rooms control and should be considered before ordering.
Shipping cost
We charge a unit price of 4 € for orders that do not exceed 50 €. For orders over 50 €, we offer a free shipping option. Free shipping does not apply to company packages or bulky goods.
Payment method
We cooperate with Shopify Payments and thus offer several secure payment methods you can choose from. These include invoice via Klarna or direct payment with PayPal and the most common credit and debit cards.
When paying through Klarna, Klarna's buyer protection is included. Are you interested in reading more about what this means? Click here
Shipping & Delivery
Delivery time
Goods in stock are usually delivered to you within 3 working days. This applies when choosing DHL as your carrier, which is our standard option. There are some areas where the freight forwarder does not have daily delivery and then the delivery time may be slightly extended.
The cut-off time for orders is 12:00. Orders placed after 12:00 on weekdays and during weekends and public holidays will be processed on the next working day and the normal delivery time will be calculated from this day. If we realise that delivery, due to stock shortages or other reasons, is expected to take longer than normal, we will contact you as soon as we can.
During public holidays and extensive sales, such as Black Week, the time for processing and delivering your order may be affected, which in this context is considered ‘normal’.
Shipping & Delivery method
Delivery of ordered goods is primarily made by DHL to the nearest agent.
For orders up to €50 / SEK 500 / DKK 500, a shipping cost of €4 / 49 SEK / 35 DKK will be added.
For orders over €50 / SEK 500 / DKK 500 we offer free shipping.
Depending on the type of product and size of your order, we also might be able to offer other shipping options.
Transport damage / misdelivery
If your package is damaged on pick-up/reception, this has to be reported directly to the agent/carrier on receipt of the consignment. Ask the carrier to make a note of the damage on your delivery receipt/waybill and take a picture(s) clearly showing the damage(s). Remember to always save the packaging so that the complaint can be handled correctly.
Should one or more products prove to be damaged, due to suspected transport damage, this must also be reported immediately to our customer service (info@decorroom.eu). In order for a transport damage claim to be made against the carrier, we need to notify them within 3 days. You must therefore report the damage to us immediately and in good time before this deadline expires.
This applies to both visible and hidden transport damage. It is therefore important that you always unpack and check the product(s) for defects as soon as possible after receipt.
A product that is incorrectly dispatched must be reported to our customer service (info@decorroom.eu) as soon as possible, but within a maximum of 7 days from the time the parcel is collected. This applies, for example, if you received the wrong item or quantity of an item. It is therefore important that you unpack and check your delivery as soon as possible after receipt. If an item is misdelivered, damaged or incorrect, we undertake to rectify the error free of charge, provided that it is notified within the above-mentioned period.
Uncollected / undeliverable parcel
Delivery to an agent: If you do not collect your order, the parcel will automatically be returned to us 7 days after it has arrived at the agent. Should this happen, you as a customer will be charged the shipping company's fee of €30 for administration and return shipping of uncollected shipments. If you want the parcel to be sent out again, a new shipping cost will be added to this fee.
This fee will be charged regardless of the reason why the parcel was not collected. You can use a courier to collect a parcel if you are suddenly prevented from doing so.
This also applies if, for example, you were unable to receive notifications because you provided incorrect and/or incomplete contact details when placing your order (read more under ‘Address & contact details’ below).
On-site delivery: If your parcel cannot be delivered because the customer has provided incorrect and/or incomplete address/contact details (read more under ‘Address & contact details’ below) or is not available at the specified time, the parcel will automatically be returned to us. You will then be charged the shipping company's fee of €30 for administration and return shipping of the shipment. If you want the parcel to be sent out again, in addition to this, a new shipping cost will also be added.
For heavier and/or bulky goods, an additional cost will be added in addition to the above fee, according to the current shipping table.
If you have chosen Klarna invoice as a payment option and your invoice is about to expire while your case is being processed, it is important that you make sure to pay the invoice (any refund and / or debit of fees will then be settled afterwards) or contact Klarna for an extension to avoid any reminder fee and late payment interest.
Address & contact details
It is the customer's responsibility to provide correct and complete information when placing your order. Always check that you have entered the correct and complete delivery address, name and mobile phone number in your order confirmation, which you will receive by email shortly after completing your purchase.
If any information is incorrect, you need to contact our customer service (info@decorroom.eu) immediately, so that we can correct the error before your order is packed and dispatched.
Once a shipment has been handed over to the carrier, we are unable to make any changes or otherwise assist in affecting the delivery.
Delay in delivery
You have the right to cancel your purchase at no extra cost in the event of any delay against the promised delivery date. If we become aware of delivery delays for your order, we will contact you immediately by e-mail.
Usage of products
Care instructions
Wipe with damp cloth, with no loose hairs. Avoid using any chemicals. All finishes are prone to aging.
Disclaimer
Always consult a trade professional when installing our products. Decor Room is not responsible for the usage or feasibility of installation requirements.
Guarantee
All goods sold on Decorroom.eu are covered by a 12-month warranty from our manufacturer, unless otherwise stated. All goods are also covered by the Consumer Purchase Act and all matters will be handled in compliance with this law.
Products made of natural materials such as untreated brass and leather are covered by the guarantee but in a limited form that only relates to function. Natural materials react to all factors in their environment and this includes, among others, air quality, amount of sunlight and general use. Minor nuance differences in the color of the material may occur. The guarantee cannot therefore be applied for these reasons.
Right of withdrawal & Returns
Right of return
With us, it should be easy to both shop and be able to return products that did not turn out as you had imagined. For private individuals, the right of return applies for 30 days from when the item is received. Should you not be satisfied with the product(s), you can send your order back to us and get the money for returned products back, minus return shipping that you pay for yourself.
Below are your options for making a return from within the EU:
1) You want our help to make a return (return deduction is made at 7 EURO)
Contact info@decorroom.eu and let us know your order number and which products and quantity you want to return. Then wait for instructions. We handle incoming cases as quickly as we can, often within 24 hours. We then create a return shipping slip with DHL that is emailed to you. The customer information provided at the time of order is the one that will be applied to the return shipping slip.
2) You want to make a return directly to our warehouse
Of course, it is fine to return your web order directly to us in our warehouse. You need to announce your visit in advance to ensure that the warehouse is staffed at the date and time of the return. Our warehouse is located at Öregrundsgatan 4 in Stockholm, Sweden. Returns of orders placed in the online store are refunded through the payment service you chose to pay with, which means that it takes 2-10 working days before the refund is in your account.
For returns from outside the EU, the following return conditions apply:
1. Let us know what you wish to return via email at info@decorroom.eu
2. Pack the goods in protective packaging and send them to us with the carrier of your choice and with delivery terms DDP (Delivered Duty Paid). Then provide us with the shipment number for your return. Note that it is you as a customer who is responsible for the return shipping costs for returns outside the EU and that we as a company do not solve customs costs or other things that may arise, hence it is important that the shipment is sent according to the DDP condition mentioned above.
Have you opened one or more products that you want to return? No problem - as long as the product is in new condition, without marks or other damage and that all associated parts (such as screws etc.) and complete original packaging are returned, we will accept your return with a full refund for returned products.
It is the customer's responsibility to pack the items carefully and securely for return delivery. Each product must be packed separately in its original packaging/bag. Add e.g. do not screw loosely in the bag together with a handle/knob, which then risks scratching the product. Protective packaging must be used between the packaged products, so that there is no risk of damage occurring during the return delivery. No refund is allowed for returned products in unsaleable condition.
If any item should be damaged when you receive it, see the separate section on complaints below.
Complaints about damaged/defective goods must always be made before a possible return of all or parts of an order.
Exchanges of goods can be made in cases where products at the same unit cost and total value are to be exchanged, e.g. to a different color/design or a different series with a corresponding price. In case of exchange, the customer pays ordinary return shipping and new shipping costs. When changing our stock, no costs are added.
We do not process returns that are sent to us via delivery to a service representative.
Shipping fee and return postage are paid by you as the customer. If you want our help with a return, don't hesitate to contact our friendly customer support at info@decorroom.eu.
Exemption from the right of withdrawal
If you want to make a purchase of a product with options/specifications/colors that we do not provide in our regular assortment and which is then ordered or manufactured especially for you according to your specific wishes, the right of withdrawal does not apply.
The right of withdrawal does not cover business customers, but we always try to be helpful in finding a solution if such a situation should arise.
Complaints
If you receive an item that is damaged, defective or incorrect, it must be reported to Decor Room as soon as possible, but within a maximum of 7 days from the package being collected. This applies to complaints of all types of visible damage/defects - e.g. damage to surface coating, manufacturing defects in design, missing accessories, etc. It is therefore important that you unpack and check your delivery as soon as possible after receipt. If an item should, contrary to expectations, be mis-shipped, damaged or incorrect, we undertake to remedy the error free of charge, provided that it is notified within the time period specified above. Repair of a complained item is always at our expense, but always contact us before you return a complained item. A defective item is replaced primarily with a new, fault-free item. Complaints about damaged goods must be made separately and before any return/use of the right of cancellation of all or parts of an order.
The above paragraph refers to complaints of all types of visible damage/defects. In the case of manufacturing defects that can only be discovered during assembly/use of the product, our warranty applies, see separate section in the purchase conditions.
Please note that visible transport damage must be reported within 3 days to our customer support.
Contact in the event of a complaint
Email: info@decorroom.eu
Reservations
We reserve the right for any misprints in the marketing and for outgoing assortments. We have no obligation to deliver goods with obvious incorrect pricing. We do not guarantee that goods will be delivered within the specified time as unforeseen delays may occur.
Disputes
Disputes due to the application or interpretation of these terms and conditions of purchase shall primarily be resolved by negotiation between the customer and Decorroom.se. If these parties cannot agree, the dispute will be settled in a Swedish court according to Swedish law.
Force Majeure
Events such as war, natural disasters, industrial action in the labor market, authority decisions, non-delivery from subcontractors, cost-increasing circumstances and comparable events beyond our control, which could not reasonably have been foreseen, shall be attributed to force majeure, which means that we are released from our obligations to fulfill agreements.