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All products that can be purchased on our website are also ready for shipping from our warehouse in Stockholm. As standard, we deliver your shipment within 2-4 working days for orders within the EU. Orders outside the EU usually take between 3-6 working days to reach you as the end customer.
FAQ
We have gathered some of the most common questions and concerns from our customers. If you don't find the answer to your specific question below, our customer service is just a click away. You can either contact us directly via chat on weekdays from 9 to 16, send a message using the contact form under the 'contact us' tab, or email us at info@decorroom.eu.
When your order has been distributed from our warehouse, you will receive a confirmation email with a link to your order's "status page". From this page there is a link that leads directly to tracking information for your order.
We offer free shipping within the entire EU when you shop for over SEK 500 (Sweden), DK 500 (Denmark), EUR 50 (Germany) or EUR 100 (Other EU countries). Free shipping is automatically applied at checkout when your cart value exceeds the above.
Unfortunately, it is not possible to make adjustments to an order that has already been placed. If there is anything that needs to be adjusted or changed with your order, we invite you to contact us as soon as possible at info@decorroom.eu and we can help you cancel your order provided it has not already been sent so that you can then place a new order for the correct items.
If you should receive a package that is damaged where the contents are also missing or damaged, we ask you to contact our customer service and describe what happened and also send a picture of what is damaged, so you will get further help. You can reach us via chat or email at info@decorroom.eu.
Yes, it always comes with suitable screws for all our products. As standard for handles and knobs, we ship with screws that fit 16-19mm thick doors, which is standard in most kitchens.
If you need shorter or longer screws, you can find it via the link below where we have collected all our different screws.
If you have questions about which screws are suitable for your doors or cupboards, you are always welcome to contact our customer service by emailing us at info@decorroom.eu or by chatting with us!
The distance between the screw holes is called C/C measurement and stands for center to center, it is always written in millimeters. You can easily obtain your existing C/C measurement by measuring the distance between the centers of the screw holes.
Once you have measured which C/C measurement you want, you can easily filter it on our website to only get the measurements you are looking for through our filter function in the catalog view.
We offer door handles with both European and Scandinavian standards. The difference lies in the dimensions and design.
European Standard:
European standard door handles usually follow a CC measurement of 38 mm. The CC measurement (Center-to-Center) refers to the distance between the handle mounts on the door and is the most common in Europe. Note that the CC measurement may vary depending on the manufacturer and model.
Scandinavian Standard:
Scandinavian standard door handles usually follow a CC measurement of 30 mm. This CC measurement refers to the distance between the handle brackets on the door and is the most common in Scandinavia.
Yes, we accept returns on opened or tried-on items as long as they are returned in complete condition and show no signs of use or assembly. We understand that it can be important to test or research an item before making a decision. To facilitate the return process, we ask that you ensure that the item is complete and in its original condition when returning. If the item shows no signs of use or installation, you are welcome to return it for a refund or exchange.
Please contact our customer service if you have any questions about the return policy or the process for returning a specific item. We are here to help and make sure you are happy with your purchase.
Yes, it is possible to mount our hooks as knobs and vice versa as they have the same internal thread.
You can buy the specific attachment for hook or knob here. By using the right attachment, you can easily adapt your hooks or knobs to your interior style and intended use.